When a quick telehealth visit yields multiple surprises beyond a big bill

Unexpected High Cost: Elyse Greenblatt was charged nearly $700 for a brief telehealth appointment, which was unexpectedly high.

Out-of-Network Issue: The appointment was deemed out-of-network by her insurer, Empire BlueCross BlueShield, leading to the high charge.

Lack of Clear Communication: There was a lack of clear communication regarding the network status of the healthcare provider during the telehealth booking process.

Billing Complexity: The incident highlights the complexities involved in telehealth billing, particularly in understanding and navigating insurance coverages.

Patient Vigilance Needed: The case underscores the importance for patients to be vigilant and well-informed about their healthcare expenses and insurance details, especially in telehealth scenarios.