Artificial intelligence can help people feel heard, study finds

• AI-generated messages made recipients feel more "heard" than messages from untrained humans.
• AI demonstrated superior ability in detecting emotions compared to untrained humans.
• Recipients reported feeling less heard when they knew a message came from AI.
• Bias against AI was observed, despite its potential for providing emotional support.
• Integrating AI into social contexts requires careful presentation to maximize benefits and reduce negative responses.